What information does RepairTrack display?
RepairTrack displays a workshop order tracking report with 3 different statuses for the user, covering all the workshop's management of the order.
Received in the workshop
A vehicle that has been received at the workshop will show this item as completed (this is the initial status as the customer will receive a link when the vehicle has been received by the assessor).
Repair in progress
From the moment the advisor begins to prepare the open order, a clock will be displayed in this section, indicating that work on the order is in progress.
This item will remain in progress as long as the mechanic, the workshop manager and the advisor carry out all their work and formalities on the order.
This item is marked as completed when the vehicle is ready for collection by the customer.
Vehicle ready for pick-up
Once all the work on the order has been checked and managed by the consultant and the customer has been notified that they can collect their vehicle, this item will display a clock icon.
Once the customer has collected their vehicle, this item will switch to a closed status and display a green icon to indicate that the order has been delivered (end follow up in SIMA).