FAQs Customers & Providers

General Module

🚩 Blocked SIMA Account

If your SIMA access key is blocked, you must contact a manager at your company.

For security reasons, AIDA is not authorized to unblock users.

🚩 Index out of array bounds error

Sometimes when trying to print, a message appears saying "Error index out of array bounds, using device...". To try to resolve it, you can perform the following actions:

Exit SIMA and log back in.
Verify that you have a printer configured as the default in your Windows profile:
If not, select the printer you want as the default. Try printing again.
If you already have a default printer configured, select any other as default and then set your desired printer as default again.
If the error persists, try configuring the printer in SIMA by USER for that document as explained in the FAQ [Printer Configuration].

🚩 New user

To give a new user access to SIMA there are two options:

If the user is not created in another company in that database, a NEW user must be created.
If the user already exists in another company in that database, that user must be REGISTERED in the new company.

User registration

To give a user access to another SIMA it is not necessary to create them as new — it is sufficient to register them in the SIMA they need access to.

Also, verify that the user has the following permissions, or enable them:

Permission to access the module (Commercial, Spare Parts, Services)
Permission to access the center and division
If applicable, permission in the warehouse where they want to operate
Permissions for the required operations

You can also enable permissions by assigning the user the profiles they need.

🚩 Copy permissions between users

This article explains how to copy permissions between users who should have the same active features.

Access user settings from any module at: General Tab → Users Option → Users Button.
In the enabled window, search for the user you want to grant new permissions to, using any of the available filter parameters.
Once the user is located, access their profile.
When the user profile view opens, access the permissions window through the Pencil button, selecting the Permissions option.
In the permissions window, select the Copy option from the left menu.
Click the Magnifying glass button and the user search window will appear, where you can search for the user whose permissions you want to copy.
Finally, choose what you want to copy and click the Accept button.

🚩 Printer configuration

To access the print configuration, go from any module at: General Tab → Documents Option → Printers Menu.

The recommendation is to configure printers by User and not by Document. If a company with different sales locations configures by document, all locations will have the same print configuration for that document.

Once the User option is selected, the User Print Configuration window opens, where you must select:

Area the document belongs to: Commercial, Services, Spare Parts...
Document: the document for which you want to change the print configuration
Copies: number of copies to print by default
To search for the desired printer, click the magnifying glass button
Once you choose the desired printer, its name appears in the Printer field
Finally, click the green check button

🚩 Load images on the SIMA home screen

The SIMA home screen displays company logos.

These images are loaded from SIMA. The images to be loaded must be in a folder created to store images that does not change over time.

Image specifications: 352x50 in .jpg format

To access the image configuration, follow these steps:

Go to: General Tab → Configuration Button → Customization Option.
Double-click with the left button on the image to configure.
Right-click and in the menu that appears select the Open option.
Find the image.
Once selected, click on another image so that the current one is saved.

🚩 Creating a category for a third party

To create a new category for a third party, proceed from the third-party file at: [+ Button → Categories → New category]. The dealership itself can do this.

FAQs Customers & Providers