Available roles in Workshop

The website features the following roles, which determine the functions and workflows available to each user. The assignment depends on the user's responsibilities within the workshop or organization.

Users cannot freely choose or change their role from the website. If you need to request a role change, contact the support team.

Existing roles

Adviser — Workshop advisors and operational service profiles related to service management.

Technician — Mechanics and technical staff who perform jobs and use views oriented towards their execution.

LeadTechnician — Workshop masters and senior technicians with expanded responsibilities for technical supervision and job validation.

Logistics — Profiles responsible for movements, coordination, or logistical support.

Scheduler — Users who manage the schedule, organization, or planning of the workshop.

BackofficeAdministrator — Administrative profiles responsible for configuration functions or internal backoffice management.

CallCenterAgent — Agents who use service features from a call center or centralized service.

WorkshopManager — Workshop managers, managers, or key users who need global management and operational supervision capabilities.