Devices for collecting customer consent
Devices for collecting customer consent
Collecting customer consent: devices
Users can request customer consent from different devices:
- Tablet
- Personal computer or laptop
In any case, the user can log in to the cloud with their username and password to access the consent URL, helping to save paper.
Requesting customer consent: timing
Any interaction with the user is an opportunity to request customer consent. The most likely situations are at the end of a conversation and before payment for the service, when the customer is leaving the premises, or when the customer hangs up the phone.