---
title: "Customer communications"
url: "https://help.simasuite.com/en/article/what-is-online-customer-service-copy-copy-copy-copy-copy"
language: "en"
last_updated: "2026-05-18T15:47:54.465Z"
---

# Customer communications

When the process of receiving the vehicle from a customer is complete, the system sends a notification that the process has been successfully completed and includes a link to access the workshop order status tracking website.