---
title: "Tablet and applications settings"
url: "https://help.simasuite.com/en/article/what-is-online-customer-service-copy-copy-copy-2-copy"
language: "en"
last_updated: "2026-05-18T15:53:26.838Z"
---

# Tablet and applications settings

## Settings for tablet device, Mobile Workshop and SIMA 1

## Prerequisites

Mobile Workshop requires these settings to work with associated systems:

## Tablet device settings

### Unknown sources

**Unknown sources** has to be activated in the tablet device. To do so we have to:

> **1.** Click on *Settings/Security/Unknown sources*.  
> **2.** Clicl on **Unknown sources**.  
> **2.** Download and install **SimaRecepcionTaller-release.apk** from the service url (according to installation). This step has to be done only once.

Now the application will request the permissions of **Access the camera** and **Access files system**.

 We have to manually activate those permissions in *Settings/Applications/SimaRecepcionTaller*.

### Saving the signature of the advisor

Nos we have to configure **where to save** the signature of the adviser so that we cab add it to the order signed by the customer. To do so we have to:

> Open **Preferences** menu.
> 
> Click on **User preferences.**
> 
> **Sign** with our signature.
> 
> Click **Save preferences**.

 **Clean** will remove the signature.

## Automatic updates in the tablet device

To activate the **automatic updates** we have to:

Add the **Service IP** in the field *Gen\_Webservices\_Parameters* of the table *Nueva\_Central.dbo.Gen\_Webservices\_Parameters* of WorkshopTabletAndroidDeploy for that environment.

> Ex.: http://\[servidor\]/WorkshopTabletAndroidDeploy/

## Mobile Workshop

Now we will run **Mobile Workshop** in the tablet to configure the following parameters:

> **Services**
> 
> ActiveSellingServices\*\*: http://\[servidor\]/Activesellingservices
> 
> **Servicio WorkshopServices**: http://\[servidor\]/WorkshopServices  
> **Database and network settings**
> 
> **SQL** and **IP**of the server (installatin pending).
> 
> **Port** of the instance (installation pending):
> 
> \**Advisor signature:* go to *User preferences* (Do this step previously).

## SIMA

**SIMA** requires the following changes an parameters to be set::

> **Hand signature:** activate the customer signature.
> 
> **Path to save the signed order:** folder where signed PDF will be saved.
> 
> **Interfaces by brand:** *PPSO*, *Active selling* and *ElsaR*, and the *packages* and *market campaigns*.
> 
> **Service url** for *ActiveSellingServices* and *WorkshopServices*.
> 
> **Documents paths**: path where *signed orders* and *sales pitch* documents will be saved.

### Hand signature

The **hand signature** will be managed following these steps:

> **1.** Access to *SIMA/Services/Settings*.  
> **2.** Configure the **parameter 246** (activate signature).

 IT is not mandatory to send to signed order by email.

**Customer signature**

To manage **customer signature** we have to follwo these steps:

> Access to SIMA/Services/Settings.
> 
> Configure the **parameter 246** (enable signature).

 This setting is unique for all user. It has to be done only once.

### Interface by brand

PPSO, Active selling, ElsaR and the markets and campaigns packages **are only available by brand**. To configure the **brands** we have to click:

*SIMA/Service/Settings/ Brand configuration (tools bar)/Brands*.

Once here we will:

> **1.** Right click on a brand.  
> **2.** Click on **Show Brand**.

In the **tab Workshop** we will configure all the services in the table: *ActiveSellingServices* and *WorkshopServices* urls.

**Create new configuration**

To create a **New configuration** we will **rigth click** on the grid and select **New**.

\[AÑADIR PASOS EN SIMA PARA LLEGAR HASTA ESTA PANTALLA Y QUITAR IMAGEN\]

Then we have to **configure the fields** according to the service an click on **Accept**.

### Documents of the order

Mobile Workshop works with the **documents of the order** such as *signed orders* and *sales pitch* documents. Both have to be saved in specific folder.

**Signed orders**

To set the path to save the signed orders we have to:

> **1\.** Create a **folder** for the order in a network unit path with *read and write* permissions for the user running the web services.
> 
> \*\*2. In SIMA 1, configure the folder for the signed oders: parameter 248 (StorageDocumentPath).

\[AÑADIR PASOS PARA LLEGAR A ESTA PANTALLA DE SIMA Y QUITAR IMAGEN\]

**Sales Pitch**

**Sales pitch** are all those available documents that the adviser can use in the tablet during the reception process.

To access these documets we have to follow these steps:

> **1.** Create **local folder** as a network unit with *read and write permissions* for the user running the web services and those users creating sales pitchs documents.  
> **2.** Share that **folder** as network resource.  
> **3.** Access to *Service/Settings/Parameters/ Service/*.  
> **4.** Modify the **parameter 182** (ServiceDocumentRepository).  
> **Note:** The syntaxis of the path must include the domain. For example, given the folder *\\fs\\RepostorioServicios* the syntaxis will be *\\fs.gda.dis\\RepostoryServices* where gda.dis is the domain.  
> **5.** Activate the **Netbios database**.  
> **6.** Configure a **domain user** to access to the *Repository of Service Documents*.  
> **Note:** **@UserDomain** must have the format *DOMAIN\\user*. For example: IMPORTADORA\\genericuser.  
> **6.** Configure **domain user password** in the database to access the *Service Documents Repository*.

 Clicking on **...** we will access the documents.

### PDF folder settings

We need to **createa folder** to export the documents and save the signed PDFs. Once we have done this. we have to:

> Grant **read and write access** to the usare running *WorkshopServices*.
> 
> In SIMA 1, **configure the folder** in *Service/Settings/Parameters/ Commons/*, *parameter 248*.

## Otras configuraciones

**APPLICATION POOL**

\[¿ES NECESARIO REVISAR ESTE PUNTO?\]

Now we have to **configure a administration permissions domain user** to run the application pool and **export the pdf documents** associated to the appointment reception.

**RABBITMQ**

\[¿ES NECESARIO REVISAR ESTE PUNTO?\]

To enable receiving real time messages for the adviser, we have to install RabbitMQ and configure in SIMA the ip of the rabbitmw server.

**Server settings**

The serve to be configure is:

amqp://aidadesarrollo:123456@{0}:5672.

The parameter **{0}** is the server where RAbbitMQ is install.