---
title: "Visual check"
url: "https://help.simasuite.com/en/article/what-is-online-customer-service-copy-copy-copy-2-copy-8"
language: "en"
last_updated: "2026-05-18T15:59:18.127Z"
---

# Visual check

The visual check let us perform the first **control check** on the vehicle status by:

> Identifying the **type of damage**: paintwork damage, general damage, body damage, corrosion bodywork or paintwork fading.
> 
> Selecting the **type of necessary job**.
> 
> **Taking a photograph** of the damage.

TO perform the **visual check** we have to:

> **1.** Tap on the *visual check icon*.  
> **2.** Tap on the part of the vehicle diagram where the damage is and select the type of damage.

## Inform the customer

After setting the damages and selecting the type of work, we can send by email the photographies we have taken or share them with the customer.