---
title: "Appointments panel  "
url: "https://help.simasuite.com/en/article/what-is-online-customer-service-copy-copy-copy-2-copy-3"
language: "en"
last_updated: "2026-05-18T15:56:03.834Z"
---

# Appointments panel  

The appointments panel shows all the scheduled appointments for today and the **active adviser**. Appointments are group by date and we can **navigate them** from today's appointments to the past or incoming ones.

To show the appointments panel we just have to tap con the *calendar icon*. We will visualize all the appointments for today and the following information for each one of them:

> Customer requested **Taxi**.
> 
> **Appointment status**, under this code of colors:
> 
> **Past appointment**
> 
> **Customer at workshop**
> 
> **Next appointment**

## Actions available

The appointments panel let us perform the following actions:

> **Navigate** within the appointments by date, from the \_appointments calendear) (up right) or from the navigation controls.
> 
> Select a different **adviser**: access all the scheduled appointments of an adviser.
> 
> Create **new Reception**: perform the vehicle reception for customer without an scheduled appointment and create it in SIMA.

 From **SIMA Service**, **Customer manager** we will note that a *Customer has arrived*.

## Warnings

The appointments panel will show an message when a customer has arrived. Default setting will show a message in period of 2 minutes but it can be customised to be in real time due to the customer manager notes that a customer has arrived or the plate reader detects it.