---
title: "Warranty Details (C-DDG-EN)"
url: "https://help.simasuite.com/en/article/warranty-details-c-ddg-en"
language: "en"
last_updated: "2026-07-03T10:51:00.763Z"
---

# Warranty Details (C-DDG-EN)

## Warranty Details (C-DDG-EN)

In the Warranty Details we will have the necessary information so that the importer can decide whether to process a warranty, for example whether to disapprove it or send it.  
To access the details, we will click on a warranty from the main list  
**Transition Guarantees**

-   One of Care's most important actions is warranty management, **It is the ability to Approve, Disapprove, Send, Accept or Reject a guarantee.**

-   These actions can be found in the details, in the upper right corner, for example, if we take a guarantee **Not Reviewed,**we will be able to **Approve it**either **Do not approve it**If all the warranty values ​​match and we decide to approve it, the only remaining option would be to **Send**to the factory, which means we're waiting for the factory to tell us if it's been accepted or not. In this case, the Hyundai factory portal notifies you whether it's been accepted or not, and from there, it... **Accepts**Manually in Care. Obviously, these status changes are reported in the DMS, just as they are being done from SIMA Desktop, so that you can track the progress of the warranty.

-   In case we want **Reject or Disapprove** For a warranty claim, we can write the reason why we didn't proceed. This information will also be visible to the dealer. Now, let's say a week has passed since a warranty claim was rejected by Care, and the dealer has returned it to us updated. If we have any doubts about why it was rejected, we could consult the... **Historical** with the reason and date of that rejection and all those it had previously.  
    This section contains different information sections, which are as follows

-   **Order Details**  
    This section contains the main information about the Order, and its fields are as follows  
    Id: a87270f7-624d-476c-9d7a-c1deef1e994f  
    Office Code: 35600  
    Office name: DOMINGO ALONSO FUERTEVENTURA, S.L.U.  
    Claim No.: 4547  
    Factory claim number: 4547  
    Order No.: 5188\_A\_2025  
    Campaign Code: -  
    Brand: HYUNDAI  
    Vin: NLHBN51GANZ189559  
    Odometer: 68782  
    Original replacement part: -  
    Warranty type: SIMA  
    Symptom: -  
    Cause: -  
    Solution: -  
    Decision: -  
    Registration date: 01/01/2020  
    Date of receipt: 12/09/2025  
    Creation date: 11/09/2025  
    Last status update: 12/09/2025  
    Repair date: 11/09/2025  
    Acceptance date: -

-   **Totals**  
    In the Totals we have four important blocks in which we see how the amounts evolve in: Dealer Request, Importer Request, Accepted to dealer and Accepted to importer.  
    Each block shows the following amounts: External (EX), Labor (MO), Spare Parts (RE), Other (OT)  
    The modification of the values ​​will depend on the status of the warranty, for example

-   In Approved status, we will be able to modify the Requested to importer.

-   In the Sent status, we can modify the Accepted to dealer and Accepted to importer sections.

-   **Charges**  
    In the allocations section, we show the different groups that are in the totals with the breakdown of the amounts and their subtotals.  
    The Labor fields are: Type, Code, Description, Time and Amount (€).  
    The fields for Spare Parts are: Type, Code, Description, Units and Amount (€)  
    The fields for Other and External items are: Type, Code, Description and Amount (€)  
    Outside of these 3 sections there is a Remarks field below Order data which is shown only if there is any kind of comment on this warranty that has been put in by the dealer.